Additional information
At b2bvirtualassistant.com, a division of SAWWT Company, we are committed to providing exceptional services that meet the needs of our clients. We understand that occasionally, circumstances may require you to request a refund or return. Our policy is designed to ensure clarity and fairness in these situations.
1. Service Satisfaction Guarantee
We strive for complete client satisfaction. If you are not satisfied with our services, please contact us within 14 days of your purchase. We will work with you to address your concerns and explore potential solutions.
2. Refund Requests
To request a refund, please follow these steps:
- Contact Us: Reach out to our customer support team at info@virtualassistant.com with your request.
- Provide Details: Include your account information, the services purchased, and a brief explanation of your reason for the refund request.
- Review Process: Our team will review your request and respond within 3-5 business days. If approved, the refund will be processed back to your original payment method.
3. Conditions for Refunds
Refunds may be granted under the following conditions:
- Services were not delivered as promised.
- You experienced technical issues that could not be resolved.
- You provided feedback and allowed us the opportunity to rectify any issues before requesting a refund.
4. Non-Refundable Situations
Please note that we cannot provide refunds in the following circumstances:
- Services rendered in full without prior notification of dissatisfaction
- Requests made after 14 days from the date of service.
- Change of mind after the service has been initiated.
5. Contact Us
For any questions or to initiate a refund or return, please contact our customer support team at info@virtualassistant.com. We’re here to help and ensure your experience with us is positive.
6. Policy Changes
We reserve the right to update this policy at any time. Any changes will be communicated on our website, and we encourage clients to review our policies regularly.